Our Services

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 Outbound Call Centre

Cross Selling and Upselling

Cross selling and up-selling services are provided by NM solution. This call center function helps in the expansion of the client’s market, thereby facilitating growth.

Telemarketing Services

Telemarketing services are primarily call center services which deal with enhanced customer service for clients. NM solution BPO has been able to meet the client’s target in this regard appreciatively.

Market Research & Survey

Market research is essential to gather vital information and current market trends, buying pattern of customers, competitors and potential area of growth. We offer extensive research services which enable you to attain business excellence.

Product or Service Promotion

Product promotion involves informing, reminding and persuading the customers to buy a particular product or service. Fusion provides exclusive product promotional support to customers through Tele-services.

Lead Generation

Lead generation means creation or generation of prospective consumer interest into a business product or services. NM solution has the expertise to give you leads that will boost your sales. Through our network of call centres, we carry out market surveys and research that help us to generate fresh leads that have high rates of conversion.

Inbound Call Center Services

Answering Service

An answering service is a business service that basically answers telephone calls and conveys messages to the clients. The answering service from NM solution services is capable of doing this and more. We specialize in providing effective and accurate answering services that save time and cost.

Customer Service

Every successful business focuses on three elements of customer relationship management – customer acquisition, customer growth and customer care. NM solution is a perfect choice to be your Customer Relationship Manager. We will help you to track the buying patterns of your customers, detect market trends and accordingly sell your product or services.

Direct Response Marketing

The process of direct response marketing is offered by an inbound call center. We help you broadcast your product and services through print and electronic media and also handle the customer calls. Our agents ensure that every call results in sales. NM solution ensures that each incoming call is processed efficiently and appropriately by its call center representative.

Helpdesk Solutions

The help desk is the central hub through which problems and issues are reported. NM solution provides tailor-made solutions to provide a superior customer service interaction and thus leveraging each customer relationship to the fullest.

Inquiry Handling

Inquiry handling is a key function for an inbound call centre. All inquiries of the customers are handled appropriately and the detailed information about a particular service or product is given. NM solution has an inbound call centre that offers all information required for the customer to have a thorough understanding of the products or services.

 

Email and Chat Support

Fusion provides management of client’s email traffic on behalf of our clients. We work towards building quality customer relationship for our clients. We have successfully and competently handled email support. Our experience ranges from the simple to the complex.

Frequently Asked Questions

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What kind of clients do you work with?
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What is your turn around time?
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Do you have an affiliate program?
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